Whether it is Retail, manufacturing or a service business, Rocky Mountain Improve incorporates a “BPM toolbox” of problem-solving methods that can be adapted to any Retail business process issue. Understanding, accelerating, improving, and controlling processes make up our business improvement strategy. This unique, balanced approach simplifies and optimizes your business to meet today’s ongoing business challenges.
Our approach is simple and effective, based on proven six sigma and process improvement methods. These tools and methods can be used to improve the smallest of businesses to the largest of fortune 500 companies, and have been found to be especially effective in the retail business sector.
Because there is no "one size fits all" method, we start with understanding your unique Retail business and requirements, to determine what tools and methodologies best apply to you. For example, “Best Practices” may not be best for you.
Retail Business Process Management (BPM)
BPM methods - Business Process Management is a methodology to manage all of a company's business processes. BPM is the infrastructure for continuous improvement. BPM applies to both the end-to-end business processes as well as the sub-processes, within organizations, functional groups and departments. BPM facilitates:
The Tools of BPM
Business Modeling - regardless of the process modeling tool you use, business modeling is the core of BPM. It allows you to communicate complex business processes in easy-to-understand graphic models. Business modeling is a proven, effective communication tool - the power of business modeling is unparalleled in business, as it provides the most effective way to communicate; avoiding semantic disconnect between organizations, management and employees.
Lean (value stream) - Lean methods maximize value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed and invested capital. Lean focuses on “value add” by eliminating root causes of non-value-add activities; both increasing your bottom line and customer satisfaction.
Transactional Six Sigma also known as Six Sigma for services, focuses on customer-centric processes that add value to your business processes. Also known as “operations” and “service” six sigma, it was designed to improve business processes by
Identifying and mapping core processes
And the results:
Customer First – You will be able to meet customer requirements the first time – because you may not get a second chance. We can help to ensure every improvement you make enriches the customer experience.
Elevate service levels – Optimize processes that guarantee repeat business and increase the return on opportunity. Working with your team, we will discover ways to generate new ideas and deliver superior customer service.
Increase operational performance – Utilizing the power of enterprise modeling software, RMI will help your team get the “big picture”. This enterprise approach allows the entire organization to model, analyze and improve all aspects of the business. And keep on improving.
Add Value to management reporting – Using industry best practices to increase reporting effectiveness, eliminate excessive planning, and improve report timeliness and accuracy. Quality, not quantity.
Reduce costs – We will show you how to cut waste, reduce process redundancy and rework by optimizing and standardizing processes and procedures. Opportunities to better manage inventory & shrinkage will help you take a lot more profit to the bottom line.
Maximize supply chain effectiveness - as you begin to identify value stream activities, excess costs and inefficiencies will become apparent. There is a lot of hidden improvement potential in vendor/supplier activities and costs.
Increase productivity - Accelerating and simplifying operations using a combination of service-lean and transactional six sigma.
And you'll know when you are improving – And more importantly, when you are not. We have established a wide range of performance monitoring and measuring procedures to keep your business processes in-check.
Results that make a difference ....