Rocky Mountain Improve Inc.
Business Process Facilitation Workshop Training

Kaizen Process FacilitationArchitecting business models is a critical step in creating an enterprise-wide picture of the business. However an equally-and-sometimes more important (and often overlooked) task is the information-gathering required to create accurate and meaningful business models and associated documentation.

Process consistency in business requires simplicity. Understanding and acting – making sense and taking action starts with an insight into what the underlying business issues are. Gaining this insight requires extracting the knowledge and experience of your employees doing the work and bridging this knowledge with the needs of your business and the requirements of your customers.

Rocky Mountai Improve Facilitation TrainingMuch of the information to develop the ideas into models will include knowledge that is locked in people’s heads, logic buried in computer programs and databases, and activities that are both documented and undocumented. It can be very difficult to compile all of these types of information into meaningful business models. It is crucial that business models accomplish the task of converting facilitated information and displaying it in a graphical form that anyone in the organization can understand.

Facilitation is the first step for gaining this insight. To improve processes, everyone must understand the issues in the same way - rather than only how the issue effects their organization or task. The training team at Rocky Mountain Improve has helped many different types of businesses and business groups to increase their facilitation effectiveness.

Employees in the same company, but in different organizations, have an established set of terms or “business language” in which they communicate. This language was created by people within each organization focusing on their day-to-day jobs and influence through their respective professional organizations. The language is unique to their professional group. How many different types of business acronyms do you encounter in a day?

The key to communications between these diverse groups is establishing a core “speak.” Creating shared semantics (business language) must be as meaningful as it is usable, to the different and diverse people in your organization. The risk of not establishing a set of shared semantics is that the drive for improvement will be slowed and ambiguous, taking away the ability to execute consistently, effectively and efficiently 1.
Process Hierarchy Facilitation Model
A large percentage of companies view process modeling and facilitation simply as an activity that translates knowledge from the process owners and subject-matter experts to a set of business models. If this were true, anyone could facilitate a model session with a marker and a whiteboard.

This way of thinking can result in lost opportunities to improve! An experienced and powerful facilitator has the ability to increase the effectiveness of the session, by unlocking creativity from within the process improvement team, process owners and subject-matter experts. Because it is difficult (and costly) to get everyone in the same room for a period of time, it is very important to get as much value from the session as possible.

In addition to creating models and compiling information, use the forum to bring innovation and intrapreneurism by:

  • Generating unique ideas
  • Developing and prioritizing the best ideas
  • Directing the formulation of the ideas into solid plans
  • Assimilating the idea(s) into process development efforts

You will gain at least 7 valuable facilitation skills by attending the RMI Facilitation Workshop training:

  1. Business Process Facilitation WorkshopModeling the process
  2. How to capture and consolidate facilitated information
  3. How to use a process hierarchical model to capture process steps
  4. Overcoming facilitation obstacles (missing SME's, meeting blocking, different goals)
  5. Maximizing facilitation effectiveness (keeping the flow, scheduling, organizing)
  6. Learn the skills to lead a BPFW (Business Process Facilitation Workshop) (mock class-participated session)
  7. Communicating facilitation output

Don't waste time and valuable resources with ineffective facilitation! We at Rocky Mountain Improve will instruct your team members on proven effective facilitation skills. Facilitation can often be the difference between a successful process development & implementation and an unsuccessful one.


1 “Get it Done”, A Blueprint for Business Execution, Welborn & Kasten 2006

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